We’ve all experienced them at one point or another, and it’s always a great feeling when we can solve one every now and again. I’m referring to those infamous rental complaints that can tend to result in excess vacancies, poor online reviews and overloaded voicemail boxes. From leftover pet waste sprinkled on the front lawn to overgrown hedges and dripping faucets–as property managers, we’ve heard it all. While they are not one of the best surprises that could pop up in your inbox, they do oftentimes provide great insight into your property’s operations, and when solved, can mean all the difference in the world for your residents. Not to mention, it’s a great feat for you as well.
View a few of the top apartment resident complaints and see how Rentbot can help you solve each one:
1.Poor staff customer service
Rental offices can be one of the busiest places on Earth some days it seems. And oftentimes, staff can become a little frustrated and overwhelmed with the constant influx of customer traffic on a daily basis. While this is no excuse for poor customer service, these scenarios can be quite challenging for the average leasing office to overcome.
How Rentbot can help: No need to lower your customer service ratings by forcing all of your residents to either come into the office or call with their issues. Each Rentbot site is equipped with an online contact form and live chat capabilities to simplify communication between you and your residents. They’ll appreciate the real time availability and increased flexibility, and your staff will be able to breathe a little easier without that line at the door looming just ahead. Your customer service scores will be on the rise.
2. Low quality response to maintenance requests
Residents of today are no longer accepting extended service times paired with a lack of communication. They want updates, and they want them fast. While many properties are left to handle their maintenance requests manually, residents are suffering in the interim. They’re left to wonder when and if an issue will be resolved, resulting in yet another ding on your customer service ratings and reviews.
How Rentbot can help: With Rentbot’s online maintenance requests, you’ll be able to streamline your repair process so that you can provide enhanced response times and timelier updates to those who matter most. Your tenants will fall in love with the ability to submit their issues with the click of a button, and your maintenance staff will undoubtedly appreciate the electronic submissions. Staff be able to categorize repairs much easier so that they can update the leasing team in a timely manner. Can you say win-win?
3. Lack of upgraded property amenities/updates
Residents have made it very clear that lackluster units with low quality amenities are not features they are willing to accept. If this is your case, then it may be time to upgrade.
How Rentbot can help: Though our websites cannot perform the makeover for you, what we can do is provide a platform for you to display all of your hard work when completed. With your Rentbot site, you will be able to incorporate your beautiful renovation photos in HD, which can be viewed by any resident or prospect on any device—be it mobile or desktop. Once your amenities have been finalized, we’ll help you promote them right on your new homepage.
Resident complaints are never easy, but with Rentbot by your side, you’ll be able to nip them in the bud. Give us a try, and increase your leads while signing more leases with less effort.
Go ahead, you can pat yourself on the back now. Invest in Rentbot today, and we’ll give you the first 30 days free!
About the Author
Jonsette Calloway joined the Rentbot team in 2015. With a background in public relations, advertising and copywriting, she has helped a multitude of clients achieve their marketing and communications goals within various fields, but she particularly enjoys working with the apartment industry.