Every property manager and landlord alike wants to ultimately have happy tenants. Happier tenants not only make your life easier, but are just overall better for business. They are more likely to refer other renters, leave more pleasant reviews, and, of course, stay longer. Not sure how you can make your tenants happy? Here’s what you can do…
Offer Stellar Maintenance
Responsive maintenance directly correlates to a resident’s satisfaction. Re-evaluate your maintenance strategy to ensure that your operations are both timely and efficient. Invest in newer technologies to help streamline and filter requests, increase accessibility opportunities for current residents to record their issues and create a unified system for follow-ups. Remember, great maintenance is not just about fixing the issue, but ensuring the resident is satisfied too.
Don’t Make it Complicated
In addition to streamlining your maintenance process, you’ll also want to ensure that your tenants can perform certain tasks hassle-free. Whether this is making a rental payment, filing a complaint or renewing a lease—keep it simple! In today’s world, convenience is key. Take a deeper look at your operations to see what you can either simplify or enhance. Are you currently offering online payments? If not, do you have a drop box for residents to submit their checks after-hours? When you or your leasing agents aren’t in the office, do you have a back-up channel for residents to submit their concerns? By increasing convenience for your residents, you’ll not only have happier tenants, but you’ll reap the benefits as well.
Get Them Engaged
No, we’re not referring to marriage here—but involvement. Residents now a days want to feel like they are a part of a true community, and engagement is important. Host regularly scheduled property events, create social media contests for current residents, and, most importantly, respond to their messages and/or reviews online. Showing that you care about your residents will boost their confidence in your property and help forge a closer relationship with you as well. Give it a try!
Stand Out from the Crowd
Residents feel more content with their communities when they are offered a unique perk. This could range from offering a simple coffee station in the morning to iPod docks within the apartment units or as extravagant as electric vehicle charging stations on-site. The possibilities are endless. Not only will these amenities set your property apart from the competition, but they can also be used as great selling propositions too.
Rentbot=Happy.
Happy residents start with Rentbot. Make a mark on your residents before they sign on the dotted line. Rentbot’s unique, professional website designs, paired with an online maintenance request function, online rent payments and more, will ensure you have happy residents long term. And while Rentbot may not be able to help with that EV charging station, we can certainly help promote it on your new site. Try Rentbot today and score more happy later.
About the Author
Jonsette Calloway joined the Rentbot team in 2015. With a background in public relations, advertising and copywriting, she has helped a multitude of clients achieve their marketing and communications goals within various fields, but she particularly enjoys working with the apartment industry.