Every Property Manager dreams of working at a property where the available units lease themselves and the tenants are happy. But, often that doesn’t happen. Still, good Property Managers try their best. That’s why it’s good to get inside the head of your residents and see what they really want in a rental property.
1. A Staff that Cares
Managing rentals is a tough job. Too often though, residents find themselves living in a rental property where the Property Managers are either too busy to run business efficiently or they simply doesn’t care. When the staff is made up of professionals with a desire to improve the community, they will take initiative and work hard for their residents. Residents want to feel secure and taken care of; this is their home after all.
2. The Ability to Request Maintenance Online
Believe it or not, residents don’t love to hike to the leasing office every time there’s a screw loose. They would much prefer a quick, easy way on the property’s website to enter maintenance requests. That’s why there’s nothing is more frustrating than a website that doesn’t actually do what it needs to. When you’re website it down or constantly buggy, your residents end up feeling frustrated and are forced to take time out to tell someone in person about their maintenance request.
3. Options for Paying Rent
Some residents may actually prefer to pay their rent in-person with a physical check, but more and more those people are the exception rather than the rule. Most residents would rather go online during their busy day and just click a few buttons to pay their rent. An apartment website that lacks such a basic capability is unfortunately all too common. Property Managers may not realize how much work their website should be, and could be, doing for them.
A well-crafted apartment website offering free online rent payments, and easy online maintenance requests, allows the property manager to improve their property in ways they never previously had time for. Resident’s will appreciate the convenience and the major community improvements that are sure to follow.
With Rentbot Apartment Websites Residents will Rejoice!
Residents are happiest when they have an apartment staff they can turn to. A staff that has a caring attitude, and respects residents’ time and money by offering free online rent payments and easy online maintenance requests, is one the ultimately will have happier residents. That, in turn, means lower turnover, lower delinquencies, and a better community. Luckily, Rentbot Apartment Websites offer everything residents want at a cost that makes Property Managers and staff oh-so-happy.
About the author
Jacquelyn Trimper joined the Rentbot team in 2014 after surviving 4 years in property management and marketing. She loves marketing, sales, and writing to help apartment owners and property managers.